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Terms and Conditions - Premium Chauffeur Van – Dublin, Ireland
1. General
1.1. By booking any service with Premium Chauffeur Van, the client accepts all terms and conditions stated below.
1.2. The company may update these terms at any time. The version published on the website at the time of booking applies.
2. Bookings & Payments
2.1. A booking is confirmed and secured only once full payment has been received by the company.
The company reserves the right to decline or cancel any booking that has not been fully paid.
2.2. Payment must be made before or at the start of the service unless agreed otherwise.
2.3. The client must provide accurate pickup information, flight details, dates and times. The company is not responsible for delays caused by incorrect information.
2.4. Prices may vary depending on date, route, time, luggage and specific requirements.
3. Waiting Time
3.1. Airport Arrivals: 60 minutes of complimentary waiting time after the actual landing time.
3.2. All Other Pickups: 30 minutes of complimentary waiting time.
3.3. Additional waiting time is charged according to the company’s hourly rate and begins after the complimentary period has expired.
4. Cancellations & Refunds
4.1 All bookings are prepaid. Cancellation requests must be submitted in writing via email and are only considered valid once confirmed
by the Company.
4.2 Transfers & Airport Services
Cancellations made more than 24 hours prior to the scheduled service time will be eligible for a full refund.
Cancellations made within 24 hours of the scheduled service time will result in 100% of the booking value being retained
by the Company as a cancellation fee. No refund will be issued.
4.3 As Directed Service / Daily Hire / Wedding / Tours
Cancellations made more than 48 hours prior to the scheduled service time will be eligible for a full refund.
Cancellations made within 48 hours of the scheduled service time will result in 100% of the booking value being retained
by the Company as a cancellation fee. No refund will be issued.
4.4 Multi-Day Booking & Roadshows
Cancellations made more than 14 days prior to the scheduled start date will be eligible for a full refund.
Cancellations made within 14 days of the scheduled start date will result in 100% of the booking value being retained
by the Company as a cancellation fee. No refund will be issued.
4.5 In the event of a no-show, 100% of the booking value will be retained and no refund will be issued.
4.6 Any amendments to confirmed booking are subject to availability and may incur additional charges.
The Company reserves the right to treat significant changes as a cancellation and rebooking.
Full Cancellation & Refunds Policy is available on a separate page of this website.
5. Damage & Client Conduct
5.1. Any damage caused to the vehicle (interior or exterior) by the client or their group will be fully charged to the client.
5.2. The chauffeur may terminate the service without refund if a client behaves aggressively, dangerously, or unlawfully.
5.3. Strict Prohibition:
• Alcohol consumption inside the vehicle
• Smoking
• Vaping
• Hot food or messy food
5.4. Cleaning fees may apply if the vehicle is left in an unacceptable condition.
6. Luggage & Personal Items
6.1. Luggage must fit within the vehicle’s capacity. Oversized items must be reported in advance.
6.2. The company and chauffeur are not responsible for any lost, damaged, or forgotten personal belongings once the client leaves the vehicle.
7. Vehicle & Service Conditions
7.1. While the company aims to provide the exact booked vehicle, a similar or upgraded vehicle may be supplied if necessary.
7.2. The chauffeur reserves the right to refuse transport if a client appears unfit to travel or poses a safety risk.
7.3. The company holds full commercial insurance in accordance with Irish law.
8. Delays & Liability
8.1. The company is not liable for delays caused by traffic, weather, road closures, airport security, airline issues, or other circumstances outside its control.
8.2. In the event of a breakdown or incident, replacement transport will be arranged where possible.
8.3. Liability for financial loss is limited to the cost of the booked service.
9. Child Seats
9.1. Child seats are available upon request and must be booked in advance.
9.2. The parent/guardian is responsible for securing the child correctly.
10. Privacy
10.1. All client information is used solely for booking purposes and kept confidential.
10.2. No information is shared with third parties unless required by law.
11. Governing Law
11.1. All services are governed by Irish law.
11.2. Any disputes shall be resolved under the jurisdiction of the courts of Ireland.
Cancellation & Refunds Policy
1. How to Cancel a Booking
All bookings are prepaid.
In the event of cancellation within the specified time periods, 100% of the booking value will be retained by the
Company as a cancellation fee and no refund will be issued.
All cancellations must be submitted by
email to: info@premiumchauffeurvan.com
Your email must include:
• Reservation number
• Full name
• Date and time of the booking
• Contact phone number
Cancellations are valid only when confirmed in writing by the company.
2. Airport & Private Transfers
Cancellations made more than 24 hours prior to the scheduled service time will be eligible for a full refund.
Cancellations made within 24 hours of the scheduled service time will result in 100% of the booking value being retained
by the Company as a cancellation fee. No refund will be issued.
3 As Directed Services / Daily Hire / Weddings / Tours
Cancellations made more than 48 hours prior to the scheduled service time will be eligible for a full refund.
Cancellations made within 48 hours of the scheduled service time will result in 100% of the booking value being retained
by the Company as a cancellation fee. No refund will be issued.
4 Multi-Day Bookings & Roadshows
Cancellations made more than 14 days prior to the scheduled start date will be eligible for a full refund.
Cancellations made within 14 days of the scheduled start date will result in 100% of the booking value being retained
by the Company as a cancellation fee. No refund will be issued.
5. In the event of a no-show, 100% of the booking value will be retained and no refund will be issued.
4.6 Any amendments to confirmed booking are subject to availability and may incur additional charges.
The Company reserves the right to treat significant changes as a cancellation and rebooking.
By confirming a booking, the client acknowledges and agrees to all terms outlined in this Cancellation & Refunds Policy.
Privacy Policy (GDPR)
Premium Chauffeur Van is committed to protecting the privacy and personal data of all clients in accordance with the General Data Protection Regulation (GDPR) and Irish data protection laws.
1. Personal Data We Collect
We may collect the following information when you make a booking or contact us:
• Full name
• Phone number
• Email address
• Pickup and drop-off locations
• Flight numbers and travel details
• Payment information (processed securely by third-party providers)
• Any additional information required to complete your service
We collect only the information necessary to deliver our chauffeur services safely and effectively.
2. How We Use Your Data
Your data is used strictly for:
• Managing and confirming reservations
• Providing chauffeur services
• Contacting you regarding your booking
• Processing payments• Improving our services
• Fulfilling legal obligations (insurance, taxation, safety)
We do not sell, rent or trade client information with any third party.
3. Legal Basis for Processing
We process your data based on:
• Contractual necessity – to provide the service you booked
• Legitimate interest – ensuring safety and service quality
• Legal compliance – regulatory, insurance and accounting obligations
4. Data Storage & Security
We implement appropriate technical and organisational measures to safeguard your personal data against:
• Loss
• Unauthorised access
• Theft
• Misuse Booking details are stored securely and only for as long as necessary to fulfill service, insurance and tax requirements.
5. Sharing Your Data
Your data may be shared only with:
• Professional chauffeurs working directly on your booking
• Payment processors (e.g., Stripe, Wix Payments)
• Legal authorities if required by law No other parties receive any personal data.
6. Data Retention
We keep your data only as long as necessary:
• Booking records: up to 7 years (legal/financial requirement)
• Email communication: up to 3 years
• Payment data: not stored by us (processed securely by external provider)
7. Your Rights (GDPR)
You have the right to:
• Access your personal data• Request correction of inaccurate data
• Request deletion (when legally possible)
• Restrict processing• Object to processing
• Request transfer of your data
To exercise your rights, email: info@premiumchauffeurvan.com
A response will be provided within 30 days.
8. Cookies & Tracking
Our website may use cookies for security, analytics and performance.See our Cookie Policy for full details.
9. Contact Information
If you have any questions regarding privacy or GDPR, contact:Premium Chauffeur Van Email: infi@premiumchauffeurvan.com Dublin, Ireland
Complaints Procedure
Premium Chauffeur Van is committed to providing a consistent, high-quality chauffeur service.If a client believes any part of the service did not meet expectations, we provide the following formal process for submitting and resolving complaints.
1. How to Submit a Complaint
All complaints must be submitted in writing to: info@premiumchauffeurvan.com
Your message must include:
• Full name
• Contact details
• Reservation number
• Date and time of the service
• Clear description of the issue
Verbal complaints (phone, in-person) must also be followed by a written email to be officially recorded.
2. Response Time
• The company will acknowledge receipt of the complaint within 3 business days.
• A full response and resolution will be provided within 10 business days, depending on the complexity of the issue.
3. Investigation Process
Upon receiving a complaint, the company will:
Review booking details
Consult with the chauffeur involved
Examine any relevant communication or evidence
Provide a clear explanation and proposed resolution
4. Possible Outcomes
Depending on the findings, Premium Chauffeur Van may offer:
• A written explanation
• Partial refund
• Full refund
• Service credit for future bookings
• Confirmation that no error occurred
Refunds or credits are issued only when the company is at fault or service quality has not met the company standard.
5. Unacceptable Complaints
The company reserves the right to reject complaints that involve:
• Abusive or aggressive behaviour toward staff
• False claims
• Complaints submitted more than 14 days after the service
• Issues resulting from circumstances outside the company’s control (traffic, airport delays, weather, road closures, etc.)
6. Final Resolution
All decisions are made in line with Irish consumer regulations and company policies.The company aims for fair, transparent and respectful outcomes for every client.
Liability Disclaimer
Premium Chauffeur Van operates with full commercial insurance and follows all Irish transport and safety regulations.However, certain limitations apply. By booking any service, the client agrees to the following disclaimer.
1. Additional Charges & Extra Hours
Additional charges such as tolls, parking fees, additional waiting time, additional hours, route changes or services
outside the agreed itinerary are not included unless explicitly stated in the quotation or booking confirmation.
The quoted price applies only to the agreed service, itinerary and duration confirmed at the time of booking.
Any additional services, waiting time, extra stops, route changes or hours exceeding the agreed service
duration may incur additional charges.
All additional charges incurred during the service will be communicated and invoiced separately where applicable.
Additional hours beyond the agreed service duration will be charged at the applicable hourly rate.
2. Service Limitations
The company is not responsible for delays or losses caused by circumstances outside of our control, including:
• Traffic congestion
• Road closures or diversions
• Extreme weather
• Airport delays and security checks
• Airline errors or schedule changes
• Accidents on the road involving third parties
Delays caused by these external conditions do not qualify for refunds or compensation.
3. Personal Belongings
Premium Chauffeur Van and its chauffeurs are not liable for:
• Lost items
• Forgotten belongings
• Damaged luggage
• Personal valuables left in the vehicle
Responsibility for all personal items remains with the client once they exit the vehicle.
4. Client Behaviour & Safety
The chauffeur may refuse service or terminate a journey if the client:
• Behaves aggressively
• Is intoxicated
• Poses a safety risk
• Damages the vehicle
• Violates company rules (alcohol, smoking, vaping, food)
No refunds will be issued in such cases.
5. Vehicle Damage
Any damage caused by the client or their party to the interior or exterior of the vehicle will be charged in full, including:
• Repair costs
• Professional cleaning
• Loss of business if the vehicle must be taken out of operation
Photographic evidence will be provided when possible.
6. Alternative Vehicles
If the booked vehicle becomes unavailable due to breakdown or another issue, Premium Chauffeur Van may provide:
• An equivalent vehicle,
• An upgraded vehicle, or
• A full refund.The company is not responsible for additional costs incurred by the client due to such events.
7. Maximum Liability
The company’s liability is strictly limited to the amount paid for the booked service.We do not cover consequential losses such as missed flights, hotel costs, event tickets, or any non-transport-related damages.
8. Legal Jurisdiction
All services, policies and agreements fall under the laws of Ireland.Any disputes must be resolved in Irish courts.